Help

Help is Here!

Find all the answers to your questions here! The Help section is where you can find frequently asked questions (FAQs), technical requirements and customer support contact information. If you are stuck, browse our most common questions, located below. If you still cannot find the information you need, we have over 70 FAQs to lead you in the right direction.

Before you begin, make sure you have met all the technical requirements. This will prevent any problems and you will not lose valuable study time. If you need help meeting these requirements, technical support is available 24 hours a day. They are available via e-mail or by live chat.

Most Common Questions

type	name	rating		author	activity
FAQ	My course is having trouble loading. How do I install Java?		14168	Andrea, NCSBN	May 10, 2012
FAQ	How do I know if my scores are high enough to pass the...	100%	6595	Andrea, NCSBN	July 2, 2009
FAQ	How do I enable Java for Mac OS X Lion?		6020	Melinda, NCSBN	July 25, 2011
FAQ	Do you guarantee that I will pass the NCLEX Examination?	100%	4449	NCSBN Learning Extension Admin	September 24, 2009
FAQ	The NCLEX Review course takes a long time to load, what can...		4041	Andrea, NCSBN	December 10, 2010

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Contact Us

Customer Service

Questions about NCSBN Learning Extension, online courses or other products should be directed to Customer Service: elearning@ncsbn.org.

Alternatively, you may call, fax, or write to us:

National Council of State Boards of Nursing
Attn: NCSBN Learning Extension
111 E. Wacker Drive, Suite 2900
Chicago, IL 60601
U.S.A.
ph: 1.312.525.3749
fax: 1.312.279.1032

When calling from outside the U.S.: 011 1 312 525 3749

24-7 Customer Support

If you’re having trouble within the course or accessing the course, we have a team of experts here to help! Customer Support is available 24/7 by e-mail IS5668_21000@is.instantservice.com or by live chat.