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Downloading a web app onto the iPhone/iPad
- go to flashcards.ncsbn.org
- The web app will open in your browser, and the first time you open it, all the content will download
- When you first access the web app, press the "add it to your home screen" button for easy one touch access
- Give it a name, and click ADD
The web app icon is placed on your home screen. You can now access the app from a single click!
Downloading a web app onto an Android Device:
- Go to flashcards.ncsbn.org
- Click "menu"
- Click "more"
- Click "add bookmark"
- Name your bookmark
- Return to your phone's home screen
- Select "menu" / Add
- Select "shortcuts"
- Select "bookmarks"
- Choose the NCSBN Flashcard bookmark you just created
FAQ posted July 25, 2011 by Melinda, NCSBN
, tagged Continuing Education CE courses, Faculty Courses, NCLEX Review CoursesIf you are having problems loading a Learning Extension course using Mac OS X Lion, please see Apple's Web site to verify and/or install the latest version of Java for OS X Lion.
1. Once Java is successfully installed, open Java Preferences, located in the Applications folder.
2. Make sure that the "Enable applet plug-in and Web Start Applications" box is checked.
3. Launch Safari, login to the Learning Extension Online Campus again and try to access your course.
- FAQ posted March 11, 2011 by Andrea, NCSBN , tagged NCLEX Review Courses, Payment Options and Registration Instructions, Technical Requirements
We require students taking our NCLEX Review Course to meet certain technical requirements. These are necessary for the course to function properly.
- Java: Please make sure you have the most current Java version installed. You will also need to remove previous versions.
- I am using Internet Explorer (IE 8.x) as my Web browser (free download) or Safari (4.x)
- Turn off your pop-up blocker
- Adobe Acrobat Reader (free download)
- Adobe Flash Player(free download)
If you need assistance, please contact our technical support.
email: IS5668_21000@is.instantservice.com
live chat: https://admin.instantservice.com/links/5668/21000 
FAQ posted February 23, 2011 by Jessica, NCSBN , tagged Payment Options and Registration InstructionsFor a full refund due to cancellation prior to the start date of the online course subscription, requests must be communicated in writing by e-mail (elearning@ncsbn.org). Phone calls/messages will not be accepted. NCSBN Learning Extension will confirm your cancellation request within seven business days of your submission/receipt of request.
Refunds for course tuition after the start date of online course subscriptions are not granted, unless the percentage of the online course content completed is below 5% and the request is communicated in writing by e-mail (elearning@ncsbn.org) within one week from the course's start date. Phone calls/messages will not be accepted.If you are having problems loading an NCLEX Review course, please reinstall the free Java software on the computer you are using. (This FAQ relates to computers using the Windows operating systems only.)
- It is important to first remove any existing versions of Java that are installed on the computer you are using to access the course. Please go to this page on Java's Web site for directions on uninstalling all currently installed versions of Java. The directions will differ slightly based on your version of Windows.
- Only after you have uninstalled all of these Java programs from your PC, then return to the Java web site to install the most current version of the program. Open an Internet Explorer 8 (IE8) window and go to http://www.java.com. (Remember always use Internet Explorer 8, other Internet browsers are not supported and can cause course errors.)
- Click "Free Java Download" button
- Click "Agree and Start Free Download"
- A window will pop up. Click "Run" Wait while the file downloads.
- Another window will pop up. Click "Run" again.
- Click "Install" Wait for Java software to install on your computer, it will pop up a few windows just let it run and try not to click around too much.
- When you finally get the 'You have successfully installed Java' message click the 'Close' button.
- Close and reopen an Internet Explorer 8 window.
- Login to the Learning Extension Online Campus again and try to access your course.
- FAQ posted December 10, 2010 by Andrea, NCSBN , tagged General, NCLEX Review Courses, Technical Requirements
If you are using Internet Explorer 8, please turn off compatibility mode. To turn if off:
- Click on the broken link icon at the end of the address bar.
- If it is blue and pressed then compatibility mode is on.
- If it no pressed and is not the slightly darker blue it is off.
- It will give you prompt telling you it is turned off or turned on when you click it.
NOTE: Don’t do this while in the course or it will boot you back to the login page!
- Click on the broken link icon at the end of the address bar.
- FAQ posted December 10, 2010 by Andrea, NCSBN , tagged Continuing Education CE courses, Faculty Courses, General, NCLEX Review Courses, Payment Options and Registration Instructions, Technical Requirements
Students are responsible for alerting us to technical issues they are experiencing with their courses. Course extensions are not authorized as a result of a student experiencing technical problems.
Students can contact Technical Support by email, IS5668_21000@is.instantservice.com or live chat, 24 hours a day. If students do not receive a resolution to their issue within 3 business days they should contact Customer Service at elearning@ncsbn.org.
Please provide the name of the representative, date and time they contacted Technical Support.
- FAQ posted December 10, 2010 by Andrea, NCSBN , tagged General, NCLEX Review Courses, Technical Requirements
The Learning Extension is constantly seeking to improve student satisfaction while providing the most thorough review courses available. In order to keep pace with changes in question style on the NCLEX examination, the Learning Extension has updated the NCLEX-RN review course with more content, updated questions, and a more rigorous format.
- FAQ posted December 10, 2010 by Andrea, NCSBN , tagged General, NCLEX Review Courses, Technical Requirements
Most issues with the new v5.0 NCLEX-RN Review course are resolved by updating your browser to the new and slightly different Technical Requirements of version 5.0. The majority of issues experienced by users of the v5.0 can be solved by:
- Updating the Java
- Updating Adobe Flash Players
- Using Internet Explorer or Apple Safari web browsers.
Users having problems should verify all the technical requirements are met and allow at least 30 seconds for each page to load. If users are still having problems they should contact Customer Service at 312-525-3749 Monday-Friday 9am-5pm Central Time and be prepared to provide their Operating System and Internet Browser information.
- FAQ posted December 10, 2010 by Andrea, NCSBN , tagged General, NCLEX Review Courses, Technical Requirements
Most experiences of long load times are the result of technical requirements not being met. Please make sure you visit the Technical Requirements page to verify that your Internet Browser and that your Java and Flash plug-ins meet the requirements.